Need to Return a product?

To return a product at SP Engineering, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at sales@spengineering.co.uk, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 01373 474740
Monday - Friday: 8 a.m. - 5 p.m.
By e-mail: sales@spengineering.co.uk

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item Product code
- Nature of the problem

In general, SP Engineering accepts returns on merchandise from select manufacturers within 7 days. However, SP Engineering reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES
• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to SP Engineering on returned items, and SP Engineering will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • SP Engineering (Frome) Ltd
    Unit 9, Keyford Court, Marston Trading Estate
    Frome, Somerset
    BA11 4BD

Returns within 7 days from invoice date can be for exchange, replacement refund or credit at SP Engineering discretion. Please be aware that specific manufacturers have more restrictive return policies.