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Returns Policy

Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to ourselves within 7 days of receipt. Subject to the following conditions:

  • Items are received in a resalable condition, in the same condition that they were received.
  • Cost of returns to be borne by customer.
  • Items should be returned unused in their original condition in order to secure a refund.
  • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
  • Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.

PLEASE NOTE: DEDUCTIONS WILL BE MADE FOR ANY DAMAGES OR SHOULD THE EXHAUST HAVE BEEN USED IN ANY WAY 

Return to the below address:
 
RETURNS DEPT
SP Engineering Motorcycle Exhausts & Accs Ltd
Unit 5, Keyford Court
Marston Trading Estate,
Frome
Somerset
BA11 4BD
 
Please ensure all returns are to be accompanied by the senders name and address, telephone number, invoice/order number and reason for return. As many details as possible will help us to process your refund as quickly as possible.
 
A full refund of the purchase price, excluding our shipping costs, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.

We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.

We cannot accept responsibility for returned parcels which are undelivered; please retain any proofs of postage that you may require in the event of a claim with your carrier.
 
In the unlikely event that you should have to return an item due to the Company's error, the cost of return will be reimbursed up to the value of £10.00. We recommend using a courier via broker www.interparcel.com who will help you find a service which can usually be found for less and will collect from you. Proof of receipt is required for refund of return postage and refund requests must be made within 7 days of receiving your item back with us. 
 
 
SP Engineering are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied or ordered) parts.